Shipping policy
Silk & Stone – Shipping Policy
Thank you for shopping with Silk & Stone. We are committed to delivering your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Time
Estimated delivery times typically range between 7–15 business days, depending on product availability and shipping destination.
Please note that these are estimated delivery times and not guaranteed delivery dates.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated in a promotion or offer such as free shipping.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery status.
Please allow 2–5 business days for tracking information to update in the carrier’s system.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered and the order has already been shipped, Silk & Stone cannot guarantee address changes or refunds.
Lost or Delayed Packages
Silk & Stone is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other factors outside of our control.
If your package appears to be lost in transit, please contact the shipping carrier directly using your tracking number.
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged product and packaging. We will review the issue and work with you to provide a suitable resolution.
Multiple Shipments
Some orders may ship separately depending on product availability and fulfillment locations. If this occurs, you will receive multiple tracking numbers.
International Shipping
International shipping times may vary depending on customs processing and destination country regulations.
Customers are responsible for any applicable customs duties, import taxes, or fees required by their country.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: aaron@bluebullfrog.org